Terms & Conditions | Return & Replacement Policy

At Rahi Online Store, customer satisfaction is our top priority. If you receive a product that is damaged, defective, or different from what you ordered, you are eligible for a return or replacement, subject to the following conditions:

✅ Return & Replacement Conditions:

The customer must first send the product back to us.
The product must be in its original condition (unused, unwashed, and undamaged).
Once our team inspects and verifies that the product is in original condition:
- A full refund of the product price will be issued.
- Delivery charges are non-refundable and will be paid by the customer.

📦 Return/Replacement Process:

The customer must contact our support team before initiating a return.
The return shipment must be arranged by the customer.
After we receive and inspect the product, the refund will be processed within 3 to 5 working days to the customer’s provided account or mobile wallet.